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Mission, Vision and Values JAMS Mediation, Arbitration and ADR Services

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JAMS Mission, Vision, and Values

JAMS believes it is essential to understand what our business is about at its core, where we are going, and how the values we live by are instrumental in taking us there.


The mission of JAMS is to provide the highest quality dispute resolution services to our clients and to our local, national, and global communities. We respect the parties and their representatives, and are committed to achieving the best possible resolution of their dispute.

We accomplish our mission by cultivating a professional and collegial environment that attracts and develops the most effective and respected neutrals and associates; by ensuring uncompromising neutrality, and the highest ethical standards; and by working together to deliver unparalleled resolution services and results.


JAMS vision is to lead the ADR industry by setting the standard of excellence by which all dispute resolution services will be measured. The most respected attorneys and other professionals in the world will choose JAMS for the resolution of disputes, particularly when the stakes are high, the matter is complex, and the parties appear unyielding.

JAMS will be regarded as one of the premier service providers in the world with distinctive dispute resolution services recognizable in all of our resolution centers.

The non-profit JAMS Foundation, JAMS Society (associates serving their communities), and pro-bono activities performed by neutrals and associates, will make a significant contribution to society.


Everything we do and say will reflect the highest ethical and moral standards. We are dedicated to neutrality, integrity, honesty, accountability, and mutual respect in all of our interactions.

We are committed to being a positive and motivating influence on others while achieving excellence through teamwork and collaboration. JAMS recognizes and rewards associates based on their contributions to results and to our Mission, Vision, and Values.


JAMS mediators and arbitrators successfully resolve cases ranging in size, industry and complexity, typically achieving results more efficiently and cost-effectively than through litigation. JAMS neutrals are skilled in all aspects of alternative dispute resolution (ADR), including mediation, arbitration, special masters, discovery referees, project neutrals and dispute review boards.