Since joining JAMS in 1989, Gina Miller has become an expert in mediation and arbitration practices. Over the years, she has developed numerous programs to train neutrals in marketing, business development and mediation skills. As Vice President, Miller oversees operations for Resolution Centers in California, Washington and Nevada, and is responsible for creating new business opportunities and overseeing the implementation of regional and national marketing initiatives. Additionally, Miller works closely with the regional advisory committee to assist with panel recruitment and serves as the regional representative on the National Operations Committee on the implementation of policy. One of her key objectives is leading her team to consistently focus on and deliver superior client service.
Prior to being named Vice President, Miller served as Director of Operations for JAMS Southwest Region as well as the General Manager of JAMS Los Angeles, Santa Monica, Ventura and Inland Empire Resolution Centers. Her vast experience at JAMS includes managing client services, case management, practice development and operations, as well as marketing and business development. She has also developed and delivered more than 300 ADR presentations at law firms, bar associations and insurance carriers.
In addition, Miller served as a panelist and presenter on various legal industry topics and has authored articles relating to developing a successful ADR practice. She has also been quoted in publications like The Daily Journal and Law360.com. She is the co-chair of the ABA Section of Dispute Resolution’s ADR Practice Management, Business and Skills Development Committee.
Miller received an M.B.A. in General Management from Keller Graduate School and earned her B.A. from California State University, Long Beach. She also attended the University of Pennsylvania’s Wharton School of Business for an executive management program. Miller has furthered her education by participating in numerous ADR training programs at JAMS and the Straus Institute for Dispute Resolution at the Pepperdine University School of Law.