At JAMS, we are committed to protecting the privacy and security of your data. Our Privacy Center is a user-friendly hub that explains the key elements of our Privacy Policy - the data we collect, how we use and protect it, and Your Rights Management and controls over it.
- JAMS Privacy Notice
Contains all the important details - Your Rights Management
Allows you to manage the personal information that JAMS collects - JAMS Cookie Policy
Explains what cookies may be on our Site and how you may manage your cookies - JAMS Candidate Policy
Contains information related to Job Candidates applying for employment at JAMS - JAMS Access Privacy Notice
Includes information collected related to JAMS Access - JAMS Data Processing Agreement (“DPA”)
Reflects the parties’ agreement with respect to the Processing of Personal Data by us on behalf of you in connection with JAMS Services. If you require an agreement in scope with the GDPR or other privacy regulations, please contact info@jamsadr.com
JAMS Privacy Notice
Effective October 18, 2023
Welcome to JAMS and to our website located at www.JAMSADR.com (the “Site”), serving JAMS (“JAMS,” “we,” “us” or “our”) and all Site visitors and users (“Users,” “you,” or “your”).
JAMS is the largest private alternative dispute resolution (“ADR” or “Services”) provider in the world, and we are committed to respecting your privacy rights and complying with all applicable privacy legislation. We have established this Privacy Notice to explain our practices regarding the collection and use of personal data by JAMS and to describe your rights with respect to the processing of your personal data and how you can contact us to exercise those rights or with questions about our privacy practices.
Please note that this notice does not apply to information collected on third-party sites or by any third-party application that may link to or be accessible from the website.
This notice may change from time to time and your continued use of the website is deemed to be acceptance of such changes, so please check this notice periodically for updates.
- When and How We Collection Personal Data About You
- The Types of Data We Collect
- How and Why We Use Your Data
- How We Share Your Data
- Your Choices About Your Data
- How We Secure Your Data
- How We Store Your Data
- How Long We Keep Your Data
- Your Rights Under the UK & EU GDPR
- Your Rights Under California’s CCPA/CPRA
- Changes to Our Privacy Notice
- How to Contact Us
1. When and How We Collect Personal Data About You
From the first moment you interact with us, we are collecting data. Here’s when and how we do this.
We collect your personal data when:
- You use our Services as a participant in a JAMS arbitration, mediation or other ADR matter
- You browse any page of our website
- You fill out our Contact Us form
- You sign up for Email Updates
- You register for an account with JAMS Access – please see the JAMS Access Privacy Notice for more information
- You engage with us for marketing activities, including when you receive emails from us or participate in marketing events and activities
- You interact with us for customer support
- You apply for a job online through our Careers page
You provide us with your personal data when:
- You use our Services as a participant in a JAMS arbitration, mediation or other ADR matter
- You complete our Contact Us or other webforms
- You engage with us through JAMS Access – please see the JAMS Access Privacy Notice for more information
- You engage with us by participating in marketing events and activities
- You interact with us for customer support
- You register and apply for a job with us through our Careers page
Information we collect through our Site:
We may automatically collect information about your use of our site through cookies and other technologies. Please see our Cookie Consent portal for more information.
2. The Types of Data We Collect
JAMS limits data collection to what is necessary to run our Site and deliver our Services.
For marketing activities, we collect your business contact information such as your name, organization, and work email, phone, mailing address, and membership and event registration information.
When your register and apply for a job with us through our Careers page, JAMS will collect your contact information including an email and password to register, and the professional and education experience provided in your resume. Please see our Candidate Privacy Notice for additional information.
When you engage with JAMS Services, we may collect the following types of personal data with your active participation and consent:
- Contact Information such as your name, position, company name, address, telephone/mobile phone
- Preference Information such as for the hearing format, resolution center and Neutral, and other information about your case
- Case information collected by JAMS, including personal data as necessary, relevant, and applicable to render Services
Does JAMS collect Sensitive Personal Data?
We don’t collect sensitive data about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, precise geolocation, and offences or alleged offences) except when we have your specific consent or when we have to in order to comply with the law. JAMS does not use or disclose your Sensitive Personal Data for the purpose of inferring characteristics.
Does JAMS collect children’s data?
No. Our Site is not intended for use by children under 13 years of age, and we do not knowingly collect personal data, contact, or solicit information of any kind from children under 13. Information collected as part of our Services is not intended for use in contacting or soliciting information from children.
JAMS does not sell your personal data and does not use automated decision making and profiling.
Cookies
JAMS uses cookies or similar technologies to analyze trends, administer the Website, track visitors’ use of the Website, ensure a consistent and efficient experience, and perform essential functions such as allowing users to register and remain logged in.
Cookies are text files, stored in your Web browser, that contain information about you relative to your use of the Website. If you configure your Web browser to disable or block cookies, please note that you will be unable to use certain Website Services.
You can view a complete list of the cookies JAMS uses and can disable the cookies through our Cookie Consent portal. JAMS also recognizes the use of a universal opt-out mechanism like the Global Privacy Control (GPC), and you can manage cookies through your browser settings:
- Cookie settings in Microsoft Edge
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
There are also online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org; and for users in the EEA & UK, https://www.youronlinechoices.eu/.
Further, most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
3. How and Why We Use Your Data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
- Delivering Services: Performing our contractual obligations to provide Services to you.
Legal basis: Contract
- Customer Support: Responding to questions and solving issues via phone or email.
Legal basis: Contract
- Marketing Purposes: Sending you emails and messages about new features, products and Services, and content; and to invite you to participate in marketing events and activities.
Legal basis: Consent
- Running and Improving our Site and Services: Managing your requests, login, and authentication, remembering your settings, hosting, and back-end infrastructure, testing features, managing landing pages, debugging, and identifying fraud.
Legal basis: Contract, Legitimate Interests
What does each legal basis mean?
Consent: You have given clear consent for you to process your personal data for a specific purpose. You can manage and choose to withdraw your consent at any time using the email unsubscribe link available in all marketing communications, by emailing us at info@jamsadr.info, or by contacting us through the phone or mailing address in the Contact Us section of this notice.
Contract: Processing your data is necessary for performing Services or because we have asked you to take specific steps before entering into that contract.
Legitimate Interests: Processing your data is in our legitimate interest, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behavior on our website and within our services sites
- Delivering, developing, and improving JAMS services
- Enabling us to enhance, customize or modify our services and communications
- Determining whether marketing campaigns are effective
- Enhancing data security
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
4. How We Share Your Data
Your data is shared only when strictly necessary, as required and managed by our contracts and policies, and according to the safeguards and good practices detailed in this Privacy Notice. We do not share your personal data with others except as indicated below or when we inform you and give you an opportunity to opt-out of having your personal data shared.
It is important to emphasize that JAMS never sells or shares your personal data, except through the use of website cookies, which you can control.
We may disclose personal data that you provide as part of your participation in our Services to facilitate communication and interaction between you and JAMS, and between JAMS, parties to proceedings, Neutrals and JAMS Associates (i.e., employees).
We may share your personal data with authorized service providers that perform services on our behalf, which may include marketing, billing, data analysis, and technical support. Unless we tell you otherwise, our service providers may only use data we share with them in in accordance with our instructions - we do not permit our service providers to use any of your personal data for their own purposes or for promotional purposes.
We may disclose your data in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; in connection with a substantial corporate transaction, such as the possible sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or as otherwise required by law.
5. Your Choices About Your Data
As noted above, you can manage your cookie preferences through the Cookie Consent portal or by activating your browser settings.
Removal from Marketing Email Communication - if you would like to opt-out of receiving marketing emails from JAMS, you may unsubscribe from receiving all marketing email communications by emailing us at info@jamsadr.info or clicking the Unsubscribe link at the bottom of all email. You may also reach out to us through the phone or mailing address in the Contact Us section below.
Please see Section 9. Your Rights under the UK & EU GDPR and Section 10. Your Rights under California’s CCPA for information about your data subject rights under the EU/UK General Data Protection Regulation (“GDPR”) and under the California Consumer Privacy Act (“CCPA/CPRA”).
You may reach out to us with questions about our Notice and privacy practices or to file a complaint by contacting JAMS at: info@jamsadr.info.
Any personal data that you provide to us is stored on servers located in secure third-party data centers with restricted access, and which are protected by protocols, procedures and best practices designed to ensure the security of such information.
However, no server, computer or communications network or system, or data transmission over the Internet, can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
The personal data we collect is processed at our offices in the United States and in any data processing facilities operated by authorized service providers. By submitting your personal data, you agree to this transfer, storing or processing by us. Where your information is transferred, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, security, and data protections, and that it is treated securely and in accordance with this Privacy Notice.
JAMS will only retain your information for as long as necessary for the purposes set out in this Notice; as required to fulfill the terms of our contracts; as needed to provide Services to you; or to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements.
9. Your Rights Under the UK & EU GDPR
Please see the JAMS EU/UK GDPR Rights Notice - Your Rights under the General Data Protection Regulation (GDPR) for more information about your Rights and how to exercise them.
You can exercise your rights by submitting an online request here or sending us an email at info@jamsadr.info.
General Data Protection Regulation (GDPR) – European Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), JAMS/Endispute LLC has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:
-by using EDPO’s online request form: https://edpo.com/gdpr-data-request/
-by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
UK General Data Protection Regulation (GDPR) - UK Representative
Pursuant to Article 27 of the UK GDPR, JAMS/Endispute, LLC has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:
- by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/
- by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
10. Your Rights Under California’s CCPA/CPRA
Please see the JAMS CCPA Rights Notice - Your Rights under the California Consumer Privacy Act (CCPA/CPRA) - for more information about your Rights and how to exercise them.
You can exercise your rights by sending us an email at info@jamsadr.info.
11. Changes to Our Privacy Notice
This Privacy Notice may change from time to time, and we will post all the most current, updated Notice here. We suggest you review it periodically to ensure that you are in agreement with the latest updates.
12. How to Contact Us
If you have any questions about our privacy practices or cookies or this Privacy Notice, please contact us by email at info@jamsadr.info or you can contact us by mail at:
JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
800-352-5267
General Data Protection Regulation (GDPR) – European Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), JAMS/Endispute LLC has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:
-by using EDPO’s online request form: https://edpo.com/gdpr-data-request/
-by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
UK General Data Protection Regulation (GDPR) - UK Representative
Pursuant to Article 27 of the UK GDPR, JAMS/Endispute, LLC has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:
- by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/
- by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
Terms of Service
Please also read the Terms of Service governing use of the Site and the Services
Your Rights under the California Consumer Privacy Act (CCPA/CPRA)
Updated October 18, 2023
In addition to the specific information about our data collection and processing practices posted in the JAMS Privacy Notice, to JAMS (“JAMS,” “we,” “us” or “our”) wants you to understand your rights and choices under the California Consumer Privacy Act (CCPA/CPRA) regarding how we may process your personal information.
Please note that we are required to verify your identity before we are able to process any of the requests described in this Section; and at our discretion, deny your request if we are unable to verify your identity.
JAMS uses cookies on its website and you can learn more and opt-in and opt-out of that data collection and sharing through our Cookie Consent portal.
JAMS does not sell your personal data and does not use automated decision making and profiling.
Your Rights and Choices
The CCPA/CPRA provides California residents with specific rights regarding their personal information. This section describes your rights under the CCPA and explains how to exercise those rights.
- Right to Access & Know – You have the right to obtain confirmation whether your personal data is being processed, obtain a copy of your personal data and know:
- The categories of data we’re processing
- The purposes of data processing
- The categories of third parties to whom the data may be disclosed
- How long the data will be stored (or the criteria used to determine that period)
- Your other rights regarding our use of your data
- Right to Information Portability – you may request your personal information in a structured, commonly used, and machine-readable format.
- Right to Correction – you may request we correct inaccurate personal information and the right to have incomplete personal information completed.
- Right to Delete – you may request we delete any of your personal information, subject to certain exceptions.
- Right to Limit the Use of Sensitive Personal Information – as described in our Privacy Notice, JAMS does not collect Sensitive Personal Information.
- Right to Opt-Out of the Sale or Sharing of Personal Information – as described in our Privacy Notice, JAMS does not sell or share personal information.
- Right to not be Evaluated on the Basis of Automated Processing
- Right to Non-Discrimination – we will not discriminate against you in any manner prohibited by applicable law for exercising these rights.
- Right to Withdraw Consent – for personal information you’ve provided to us on a consensual basis.
Under the CCPA/CPRA, you also have the right to with the Office of the Attorney General. Or with the California Privacy Protection Agency.
Under specific circumstance, these rights may be limited.
Contact Us
If you have any questions or comments about your rights under the CCPA/CPRA; the JAMS Privacy Policy; the ways in which we collect and use your personal information, your choices, and rights regarding such use; or wish to exercise your rights under the CCPA/CPRA, please submit an online form here.
Or you may contact us by email at: info@jamsadr.info
Or you can contact us by mail at:
JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
800-352-5267
Terms of Service
Please also read the Terms of Service governing use of the Site and the Services.
Cookie Notice
Updated October 18, 2023
Welcome to JAMS and to our website located at www.jamsadr.com (the “Site”), serving JAMS (“JAMS, “we,” “us” or “our”) and all Site visitors and users (“Users,” “you,” or “your”). JAMS is the largest private alternative dispute resolution (“ADR” or “Services”) provider in the world, and we are committed to respecting your privacy rights and complying with all applicable privacy legislation.
When you use the JAMS website, we may store cookies on your web browser. This Cookie Notice explains what a cookie is, how you can manage your cookies, and what kind of cookies may be on our Site.
WHAT ARE COOKIES?
Cookies are small pieces of data stored in text files on your computer or other device when websites are loaded in your browser, often used to remember you and your preferences regarding your visit to the website and any information you have volunteered. In other words, cookies in general are used to collect, store and track data.
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
There are three main types of cookies: session cookies which are temporary, lasting only as long as your session on a website (stored in a temporary memory location or RAM), persistent cookies which remain on your device’s hard drive beyond your session, and first or third-party cookies which are served by the site being visited (first party) or third parties.
Session cookies are temporary cookies which allow users to be recognized within a website so any page changes or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of an e-commerce website.
Persistent cookies are used generally for two purposes: authentication, which is often essential (ensuring that it is you logging in, and remembering our password in certain cases), and tracking, which is often non-essential, used for advertising and marketing purposes.
First-party cookies are placed by the site which you are visiting, while third-party cookies are generated by websites other than the web pages you are visiting. These types of cookies allow companies to track your browsing history across the web. JAMS does not serve ads and does not encourage third-party cookies.
HOW WE USE COOKIES
We use both first-party and third-party cookies on our website.
First-party cookies are cookies issued from the jamsadr.com domain that are generally used to identify language and location preferences or render basic site performance monitoring and user experience functionality.
Third-party cookies belong to and are managed by other parties, such as JAMS business partners or service providers. These cookies may be required to render certain forms, such as the submission of a job application.
Generally, cookies perform up to six functions, as follows:
|
Category of Cookies |
Description and Use |
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Strictly Necessary Cookies |
These cookies are necessary for the JAMS website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not function properly. These cookies do not store any personally identifiable information. |
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Functional Cookies |
These cookies enable the website to provide enhanced functionality and personalization (such as account name, language, and location). They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. |
|
Essential Cookies |
We use these cookies to help identify and prevent potential security risks. We need to use at least commercially reasonable efforts to ensure that your information is safe and secure, and in many cases confidential. |
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Performance Cookies |
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. We use these details to improve how the Site functions and to understand how Users interact with the Site. |
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Targeting Cookies |
Targeting cookies are used primarily by advertising networks to display relevant advertising to visitors who use their services and to report on the effectiveness of ads served on websites. Targeting cookies may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The JAMS website does not serve ads. However, in connection with our provision of the Services, we offer you our newsletter, certain blogs, and try to make you aware of events and webinars that may be of interest to you based on your use of the Services. Any such cookies used to provide these materials of potential interest are not-essential, and we require your consent before using such cookies. |
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Social Media Cookies |
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They can track your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools. The jamsadr.com website does not employ social media cookies, but does utilize links to social media services. |
DISABLING AND REMOVING COOKIES
Removing most cookies is easy, but it could make navigating the Site more difficult. Without cookies, Users may have to re-enter their data for each visit. Different browsers store cookies in different places, but the Settings, Privacy section — sometimes listed under Tools, Internet Options, or Advanced — is most common. Options are available to manage or remove cookies. Before removing cookies, evaluate the ease of use of the Site. In most cases, cookies improve the web experience, but they should be handled carefully.
Find out how to manage cookies on popular web browsers:
There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. For users in the EEA & United Kingdom pleases visit https://www.youronlinechoices.eu/.
Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
If you want to opt out of Google Analytics, you can download and install the opt-out browser add-on developed by Google for your web browser. For more information about Google Analytics' currently available opt-outs, please see https://tools.google.com/dlpage/gaoptout.
If you are visiting this site using a mobile device such as a smartphone or tablet, please also refer to the manufacturer’s instructions on how to manage cookies.
UPDATES TO THIS COOKIE NOTICE
We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Notice indicates when it was last updated. Our previous Cookie Notice was dated March 23, 2021.
CONTACTING US
If you have any questions about our use of cookies or other technologies, please contact us at info@jamsadr.com. You may also contact us by mail at:
JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
800-352-5267
Candidate Privacy Notice
Effective October 18, 2023
This Candidate Privacy Notice (“Notice”) describes the types of personal information and sensitive personal information which JAMS (“Company”) may collect during the application and recruitment process, how we may use this information, with whom we may disclose this information, and how to access and update this information.
This Notice applies to the personal information and sensitive personal information about you that you or anyone else may provide (on your or the Company's behalf) to Company during the application and recruitment process (“Candidate Data”) including through our job site and recruitment platforms.
Types of Candidate Data We Collect
The types of Candidate Data that you share with us and/or that we may obtain from third parties, such as your former employers, references, employment screening agencies, recruiters, and recruiting and other websites, include:
- Name, address, email address, telephone number, and other contact information;
- Resume, CV, cover letter, previous work experience, professional licenses and certifications, job skills and qualifications, and education information;
- Online questionnaire results and information from interviews; and
- Any additional information provided or revealed during the application and recruitment process (e.g., language preference).
During the application JAMS collects information, such as nationality, race, disability, veteran status, social security number, birthdate, gender or ethnic origin voluntarily submitted by candidates as permitted or required by local, state, or federal law or regulation.
Use of Candidate Data
JAMS may collect, use, and otherwise process your Candidate Data for human resources and business management purposes, including:
- to evaluate your skills and qualifications for Company positions;
- to communicate with you;
- to maintain appropriate record-keeping related to recruitment and hiring practices and processes;
- to verify your information and conduct reference and background investigation checks, where permitted.
JAMS also may collect, use, and otherwise process your Candidate Data to comply with applicable laws, regulations, legal processes, or governmental requests.
JAMS does not sell your Candidate Data. JAMS also does not share your Candidate Data with a third party for cross-context behavioral advertising.
You are under no obligation to provide Candidate Data to JAMS during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.
Retention of Candidate Data
If you are hired, your Candidate Data will be transferred to an employee personnel file and used and retained for as long as necessary in connection with your employment for Human Resources and business management purposes in accordance with applicable law.
If you are not hired, JAMS may retain and use your Candidate Data for a further fixed period in order to consider you for other job opportunities or as otherwise required by law. Please note that some information may be retained as necessary to comply with our legal obligations.
Disclosure of Candidate Data
JAMS may disclose your Candidate Data internally and with service providers and other third parties that have been engaged to perform recruitment and employment-related services on behalf of the Company. These third parties are required to use appropriate measures to protect the confidentiality and security of your Candidate Data.
The Company may also be required to disclose certain Candidate Data to third parties as required by law or regulation or in response to legal process or lawful requests by public authorities, including to meet national security or law enforcement requirements.
Security and Confidentiality
JAMS is committed to using appropriate technical and organizational measures designed to protect the security and confidentiality of your Candidate Data.
Privacy Policy
The Company’s Privacy Policy can be accessed here.
Your Rights
Under certain privacy and data protection laws, you have the following rights:
- Right to Know & Access what Candidate Data JAMS has collected about you, including the categories of Candidate Data, the categories of sources from which the Candidate Data is collected, the business or commercial purpose for collecting Candidate Data, the categories of third parties to whom JAMS discloses Candidate Data, and the specific pieces of Candidate Data JAMS has collected about you.
- Right to Delete your Candidate Data, subject to certain exceptions.
- Right to Correct inaccurate Candidate Data that JAMS maintains about you.
- Right to Restrict JAMS use of your Candidate Data.
- Right to Data Portability of your personal data in a structured, commonly used, and machine-readable format.
- Right to Non-Discrimination against you for exercising any of your rights.
JAMS does not Sell or Share your personal data; does not use automated decision making and profiling; and does not use or disclosure your Sensitive Personal Information for the purpose of inferring characteristics.
Changes to this Notice
We will update this Notice from time to time. We will post the revised Notice with an updated revision date on the Company corporate site and link to it from our jobs site and recruitment platform. If we make any material changes, we will provide notice through these sites or by other means.
Contact
If you have any questions, comments, complaints, or requests regarding this Notice or our processing of your information, please contact:
Monica Bowen, VP, Talent Acquisition
JAMS, Inc.
18881 Von Karman Avenue, Ste. 350
Irvine, CA 92612
Tel. (949) 224-4619
Email: mbowen@jamsadr.com
You may also lodge a complaint with the data protection authority in the applicable jurisdiction.
JAMS Data Processing Addendum
This Data Processing Addendum (the “Addendum” or “DPA”), reflects the requirements of the California Consumer Privacy Act (“CCPA”), as amended and is incorporated into and forms a part of the master agreement, purchase order, or other terms (the “Agreement”) under which JAMS provides Services to Clients (; collectively the “Parties.”)
Capitalized terms identified in this Addendum shall have the same meaning as defined in the CCPA, unless otherwise noted.
This Addendum applies to the collection, retention, use, and disclosure (“Processing”) of Personal Information to provide Services.
The Parties agree as follows:
- JAMS understands its obligations under the CCPA/CPRA and will comply with them, providing the same level of privacy protections required under the law.
- JAMS will notify Clients if it makes a determination that it can no longer meet its obligations under the CCPA/CPRA.
- For avoidance of doubt, JAMS is a Service Provider as described in the CCPA/CPRA.
Therefore, JAMS shall not:
- Sell the Personal Information Processed on Clients’ behalf.
- Retain, use, or disclose the Personal Information for any purpose other than providing the Services specified in the Terms.
- Retain, use, or disclose the Personal Information outside of the direct business relationship and specifically shall not:
- Combine Personal Information across customers.
- Have, derive, or exercise any rights or benefits regarding Personal Information Processed on Clients’ behalf.
- Engage or outsource Personal Information Processing to any Sub-processors without entering into a written agreement containing appropriate safeguards to the protection of Personal Information with each Sub-processor.
Therefore, JAMS shall:
- Implement and maintain appropriate technical and organizational measures to protect Personal Information against security incidents and preserve the security and confidentiality of Personal Information.
- Ensure access to Personal Information is limited only to employees who directly provide services to Clients, and that those employees are subject to an appropriate means of confidentiality.
- Notify Clients about any possible Personal Information Data Breach without undue delay and take reasonable steps to minimize harm and secure Personal Information.
- Provide reasonable assistance in responding to Consumer Rights Requests.
- Delete or return, as permitted by law, all Personal Information Processed under this DPA upon termination of the Terms.
Notwithstanding anything in the Terms or other document, the Parties acknowledge and agree that JAMS’ provision of access to Personal Information is not part of and is explicitly excluded from the exchange of consideration, or any other thing of value, between the Parties, and is not provided for purposes of cross-context behavioral advertising.
The provisions of this DPA shall apply as long as JAMS Processes Personal Information for Clients.
Your Rights under the General Data Protection Regulation (GDPR)
Updated October 18, 2023
In addition to the specific information about our data collection and processing practices posted in the JAMS Privacy Notice, to JAMS (“JAMS,” “we,” “us” or “our”) wants you to understand your rights and choices under the General Data Protection Regulation (GDPR) regarding how we may process your personal information.
Please note that we are required to verify your identity before we are able to process any of the requests described in this Section; and at our discretion, deny your request if we are unable to verify your identity.
Under the GDPR:
You have the right to access information we hold about you: This includes the right to ask us supplementary information about:
- the categories of data we’re processing
- the purposes of data processing
- the categories of third parties to whom the data may be disclosed
- how long the data will be stored (or the criteria used to determine that period)
- your other rights regarding our use of your data
The Right to Erasure/Deletion: You have the right to ask us to erase your personal information in certain circumstances.
The Right to Rectification/Correction: You have the right to ask us to correct information you think is inaccurate, and to ask us to complete information you think is incomplete.
The Right to Data Portability: You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
The Right to Restrict Processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
The Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.
The Right to Lodge a Complaint: You can file a complaint regarding our use of your data directly with JAMS by emailing us at info@jamsard.info, through our mailing address in the Contact Us section, or by contacting EDPO, our UK and EU representatives (information below).
If your request or concern is not satisfactorily resolved by us, you may approach your local EU data protection authority:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
If you are a resident of the UK, you can approach the ICO: https://www.ico.org.uk
Helpline number: 0303 123 1113
Contact Us
If you have any questions or comments about your rights under the GDPR; the JAMS Privacy Policy; the ways in which we collect and use your personal information, your choices, and rights regarding such use; or wish to exercise your rights under the GDPR, please submit an online form here.
Or you may contact us by email at info@jamsadr.info.
Or you can contact us by mail at:
JAMS
18881 Von Karman Ave.
Suite #350
Irvine, CA 92612
Attn: Sheri Eisner, General Counsel
800-352-5267
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